Below is a list of frequently asked questions regarding FitVID on Demand. For more information, please see WellnessLiving’s Zoom and FitVID Webinar. To watch this webinar, you must provide your name and email address. In this article: QUESTION: Why can’t I upload a video that is over 1GB? Answer: The WellnessLiving […]
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Below is a list of frequently asked questions regarding WellnessLiving’s Zoom integration. For more information, please see WellnessLiving’s Zoom and FitVID Webinar. To watch this webinar, you must provide your name and email address. In this article: QUESTION: Why isn’t my virtual Class listed under Upcoming Meetings on Zoom? Answer: […]
You may notice discrepancies between the number of sales recorded in the All Sales Report and the number of transactions recorded in the All Transactions Summary Report. This occurs because a transaction is only recorded as a sale if it is considered to be revenue. Whether a transaction is considered […]
If a client’s membership is canceled by mistake, you will have to follow one of two procedures: If the duration of this membership was one month or shorter, you will have to resell the membership to the client and prorate the first payment to match the payment schedule of the […]
If the IP address you are sending emails from gets blacklisted, you will not be able to send emails to any of your clients who use major email providers (e.g., Gmail, Hotmail, Yahoo). Being blacklisted is one of the reasons why an email sent to a client would have a […]
You can add and remove multiple instructors to any Class or Event instance, by using the + and – buttons when selecting the instructor. For more information, see Scheduling a Class and Scheduling an Event Instance.
If you have deactivated staff members, they may display on the Staff Filter in the schedule filter options. To ensure inactive staff members do not appear on the schedule filter, clear the Services and Location checkboxes in the inactive staff member’s profile. For more information, see Setting a staff member’s services
If you want to change the bank account into which your business’s credit card transactions are deposited, you must contact your merchant processor. For more information, see Merchant Processing and ACH Providers Contact Information.
You can view a list of all redeemed Groupon deals from your sales reports. When you assign a Groupon deal to a revenue category, you can easily find redemptions of the Groupon deal in the Sale Summary Per Revenue Category Report. Additionally, you can view Groupon deals redeemed by a specific client […]
If you include your business name in the name of each business location, they will appear in relevant local Google searches. For information about changing a location’s name, see Adding or modifying a location. For information about changing your business name, see Changing your business name.
New and existing customers must contact their merchant processor to apply for Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA). The following merchant processors do not accept these accounts: Paysafe QuickPay (formerly PayChoice) Pivotal New customers must inform their merchant processor during the application process to set up an HSA […]